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Frequently Asked Questions

1.Tag-Based Mirroring​

Symptom: The tag position is reversed left-to-right or front-to-back compared to the actual position

Cause: The origin direction automatically selected by the system during one-click deployment does not match the on-site direction

Solution:

  • Click 【Auto Deployment】, enable 【Coordinate Optimization】, and reselect the correct origin
  • Manually adjust the beacon coordinates and orientation

Symptom: The beacon icon displays a yellow exclamation mark

Cause: There are disconnected links for this beacon

Solution:

  • Check the link connection status (determine if the issue is caused by obstruction; if so, relocate the beacon)
  • Delete the abnormal links
  • Re-establish the links and synchronize the configuration

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3.Although the tag is flashing normally, its location is not displayed in the software.​

Reason 1: Link not established

Reason 2: Tag is out of range

Reason 3: Backhaul distance is too far

Solution:

  • Check the link status, establish the connection, and synchronize
  • Confirm the tag’s location
  • Check the gateway deployment location

Parameter Synchronization Note: After clicking 【App Settings】, wait 1 minute for synchronization to complete

Status Explanation:

  • Green: Synchronization complete
  • Orange: Parameter synchronization not complete If the status remains orange for an extended period: Move the gateway closer to the beacon to synchronize

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4.Why Does the Gateway Detect Fewer Beacons Than There Actually Are?​

Cause: Some beacons are outside the gateway’s communication range

Gateway Coverage Range: 50 m with obstructions, 100 m in open, unobstructed areas

Solution:

  • Adjust the gateway’s position
  • Reduce obstructions in the way
  • If the area is too large, add more gateways to expand the coverage range

5.Steps for Enabling and Disabling the Serial Port and UWB​

You can select the tags you want to toggle; if you don't select any, all online tags will be modified by default.

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6.Continuous data is being output via the serial port, but no location is displayed in the ubeacon tool.​

Reason: The tag is functioning normally, but UWB backhaul is not enabled, resulting in location data not being uploaded to the UBeacon Tool.

Enablement Steps:

(1) Select a beacon and enable 【EnableTagUwb】 (temporarily forces UWB backhaul to be enabled for 1 minute).

(2) After the tag comes online, click 【Batch Configure Parameters】 to enable UWB.

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7.How does the serial port output data such as beacon coordinates, signal strength, and distance difference?​

Open the tag device details (you must first enable debugging in Settings; the password is Nooploop), and enable it in TagParam

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8.How to View Information on Device Abnormal Conditions​

Symptoms: The device frequently restarts, goes offline, or malfunctions.

Viewing Error Information:

  • Click on the device details. You can first click 【refresh】 (to refresh the device status), then view the assertion information and restart information under “device status.”
  • Click 【Check Device Status】 to view

Abnormal Conditions: Assertion messages present, frequent automatic restarts, or unknown error messages

Recommended Action: Collect the Assert and Restart information and submit it to Nooploop engineers for analysis

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9.The gateway is connected via Ethernet but is not online​

Reason：

  • The gateway and server are not on the same local area network
  • The gateway has not been configured with the target server's address; the configuration steps are shown in the figure below

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